Store sells man faulty computer

August 26, 2016

Imagine splashing out nearly $30,000 for a computer and being unable to enjoy its use because it is not working.

A St Catherine man, Ahon Gray, has found himself in such an uncomfortable position after buying a refurbished Acer Aspire laptop from a store in downtown Kingston, on July 11.

"When I got home I attempted to update and save personal items to the computer, and I realised that the App store, pictures, music, download, and everything that link to Windows were not working," Gray told THE WEEKEND STAR.

He said that he tried to factory reset the computer to bring it back to normal and restart the process. However, after rebooting the computer, he got a message which said that it was unable to load Windows.

"I returned the computer to the store on Wednesday, July 13, 2016 to let them know what happened and the technician at the store advised me that the computer was missing some drivers and the store clerk said they would source it," Gray said.

However, more than a month has passed and Gray said he has not been given back his computer.

The frustrated customer took his case to the Consumer Affairs Commission (CAC), but the agency's intervention did not take him very far.

When THE WEEKEND STAR contacted the store a representative said that the proprietor is overseas and would not be available until Monday.

Gray, meanwhile, does not appear convinced that much is being done to remedy the situation.

"I received a call on Friday, July 15 from a gentleman who identified himself as the store's manager asking what happened, and I told him," Gray said.

"I called several times to follow up on the computer's status and they kept telling me next week, tomorrow, and so forth," added the frustrated customer.

He told THE WEEKEND STAR that he is contemplating taking the matter to civil court if the store does not make good on its promises to present him with a working laptop computer or refund him his money.

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