Dear Editor: We value, respect and care deeply for all our patrons - General Foods

October 21, 2016

Dear Editor,

We, the owners and operators of General Foods Supermarket, take this opportunity to respond to an article which appeared in THE WEEKEND STAR on Friday, March 11, 2016.

A customer at our Liguanea location apparently felt uncomfortable at the extent of our security measures, which in turn compelled her to report the 'incident' to the news media, even going so far as to believing that she was a victim of racial profiling.

We believe this interpretation of the incident was overstated and somewhat out of proportion to what transpired on the day.

All of us who live in Jamaica, land we love, are well aware of the challenges encountered in our daily lives and for no reason other than the safety and well-being of our customers and staff, General Foods has in place security measures appropriate to every supermarket operator in the Corporate Area.

These precautions are in no way a reflection on any of our valued customers, but are in place for their protection.

We pride ourselves on being a wholly owned Jamaican company, operated by Jamaicans and serving our many customers of every race, colour and income bracket for over 20 years, right here in Jamaica.

We value, respect and care deeply for all our patrons and while we will ensure that your needs are met, we must continue to keep in place the necessary measures to support the safe and secure running of our operations at all times.

We remain committed to serving our customers to the best of our ability, with fairness, professionalism and respect.

In addition to providing quality goods and services, we have made it a top priority to contribute in whatever way we can to the upliftment of our surrounding communities.

We wish to thank our valued customers and the wider Jamaican public for making it General Foods, and we look forward to serving you all in the future.

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