Dead in two months - Senior citizen irate as phone company refused to replace her phone

February 03, 2017

After spending $9,000 on a new cell phone which became useless within two months, an elderly woman vows never to do business with the service provider again, feeling that she was unfairly treated.

Stephanie Kiddar, 79, said not even the one-year warranty stood up to the explanation given and was simply told to purchase a new phone.

"I just think it's unfair. People don't just pick up $9,000 and then in two months it goes completely dead and they tell me to buy another phone. When I asked about the warranty, they tell me manufacture damage only," the woman said.

The phone was purchased on October 30 at a location in the Corporate Area. Kiddar told our news team that she was at home one day and picked up the phone and it was stone dead.

"I thought I had turned it off. I took it back to the store and they said they would call me. They took a few days, and then they called me to say it was ready, I should come and pick it up," she said.

"When I went back, they told me there is nothing they can do because it is liquid damaged and that water or something got in the phone," the woman said.

Kiddar said that there was no way water could get into the phone.

"I keep the phone on my lamp table, no water get into it, nobody came into my home. They said maybe its perspiration, but I am not walking with the phone on my body. I think it is so unfair," the woman said.




Dissatisfied with the response of the retail store that sold her the phone, Kiddar said she went to the company's head offices, but she has not been successful in getting the matter resolved.

"I bought the phone so that if I have an emergency I can use the phone," she told THE WEEKEND STAR.

"I had over $400 worth of credit on the phone and it useless now. I'm not going to buy a new phone, and if I am, I'm not going to buy from them."

THE WEEKEND STAR has made several attempts to contact the retail store via telephone, but repeated calls have gone unanswered.

When THE WEEKEND STAR contacted the Consumer Affairs Commission (CAC), director of communications Latoya Halstead said she could not comment directly on the issue at hand as more information would be needed on the matter through an investigation.

She, however, urged all consumers to ensure they retain receipts when they make purchases.

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