Utilities pay back millions for breaches

June 07, 2017

Jamaica Public Service Company Limited (JPS) and the National Water Commission (NWC) paid out millions to customers during the January to March 2017 quarter as a result of service breaches.

The JPS compliance report on its performance on the Guaranteed Standards indicate that 26,762 breaches were committed over the period. These breaches attracted a pay out of approximately $52.5 million, all of which was paid out by way of automatic compensation. 

NWC’s compliance report on the Guaranteed Standards scheme for the review period indicate that 581 breaches were committed with a potential pay out of approximately $1.85 million.

Meanwhile, the Office of Utilities Regulations said it secured $652,478 for utility customers during the period, as a result of its investigation into their appeals. 

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