Digicel said it will be seeking to determine if there was any truth to an email circulating that persons have been masquerading as company engineers and were calling customers and infecting their phones with a virus.

When the STAR contacted Patria-Kay Aaron, public relations manager at Digicel, she said: "I haven't seen or heard anything and usually, if there is any situation at all, even if it affects only a few customers, we would know about it," she said.

However, she promised to check into the email to see what exactly is the situation.

According to the email, the engineer claims that he is checking the customer's mobile line and asks that customers press #90 or #09. "(They are) using a device, that once you press #90 or #09, they can access your SIM card and make calls at your expense," the email said.

"All mobile users, pay attention. If you receive a phone call and your mobile phone displays (XALAN) on the screen, don't answer the call. End the call immediately. If you answer the call, your phone will be infected by a virus," the email warned.

It also claimed that the virus would erase the international mobile equipment identity and international mobile subscriber identity from your phone and, also, all the SIM information. The email also claimed that the virus has infected three million phones worldwide.