March 11, 2013
After confusion at cemetery ... Headstone returned to rightful grave
SHELDON WILLIAMS, Staff Reporter
The headstone that was placed on an empty grave at the Meadowrest Memorial Gardens recently has been removed and affixed to its rightful place.
Kenny Myers, finance and administration manger at the company, told THE STAR, "The plaque is on. I was told that the plaque was put on last Friday".
The next of kin whom our news team spoke with confirmed that Myers had contacted her to communicate same, but admitted that she is not yet satisfied. "Him just call me not too long and said it's up, but I need to go and see for myself," she said.
Our news team reported last week that a family's attempt to locate the burial spot of their relative at the cemetery turned into a wild goose chase after the plaque bearing their loved one's name was placed on an empty grave.
THE STAR further reported that after numerous attempts to locate the grave of their loved one, family members became angry with the interment providers.
In response to the family's complaint, managing director of Meadowrest, S. Leroi Lorde, conceded that an error had been made but it was corrected.
He explained that the plaque with the deceased's name was inadvertently placed on an empty grave behind the actual burial spot where the deceased was laid to rest.
"Our mother was dear to us. We went to the cemetery to visit her because it was her birthday and when we got there, we could not find her," one of the daughters of the deceased had said.
"Meadowrest had told us that three months after she was buried, the headstone would have been placed. But a year later, there was nothing there," she continued.
error of omission
At the same time, Myers had said, "It was an error of omission. The plaque was mistakenly placed on an empty vault close to where the deceased was buried."
"The error was made from the beginning and that's why it wasn't caught. When a person is interred, the number is recorded. Now, for whatever reason, they made the wrong one," Myers added.
Meanwhile, Lorde assured our news team that every complaint is taken seriously, and steps taken to resolve them without delay.
"Be assured that every complaint is taken seriously by us. We are not just here to bury people ... we try to make sure that they get a good burial spot and that the grave is taken care of."
He also highlighted that there are cataloguing systems in place to ensure that each grave can be easily located including a blueprint layout of the cemetery which is placed on the wall in the head office.