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December 4, 2013
Star News


Commuters unhappy with JUTC's service

Crystal Harrison, Staff Reporter

Commuters who travel on the Jamaica Urban Transit Company (JUTC) buses have been complaining bitterly that on a daily basis they have been languishing in the Half-Way Tree Transport Centre, while buses remain parked.

"Time after time we go to the bus park and the buses are there, while people stand in long lines. We are tired of dis kind of thing," a woman who identifies herself as Fiona told THE STAR.

Another commuter said while JUTC complain that they are operating at a loss, it is due to the fact that the service that the company offers is poor.

"Nuff times I have to take di coaster bus dem, because when when you go into the bus park di bus dem park up and people have to wait for long hours. Di people are tired of this kind of service, and they can do better and stop treating people while we are animals," Randy Morris, who says he travels on JUTC buses from Spanish Town into Kingston, said.

Several other persons have complained to our news team about their concern with the government bus company.

Corporate communications manager of the JUTC, Clinton Clarke, told THE STAR that the company is aware of the issue.

"That is a service plan operations issue. There are challenges and we are working to improve the JUTC service. The company has 350 buses on route on a daily basis, so it is not an issue with the lack of buses, but rather a scheduling and dispatching matter. The work is growing and we are doing what is necessary," Clarke told THE STAR in an interview recently.

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