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January 4, 2014
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JPS to launch upgraded customer information system

As the Jamaica Public Service (JPS) continues to undergo organisational transformation to improve its customer service, senior executives at the energy company got personal with some of the large business operators in the Portmore area through a breakfast event held at the Jewels Hotel in the municipality.

Speaking at the event, JPS Senior Vice-President for Customer Operations and Support Services, Gary Barrow, informed the audience that last year, the company invested US$7million to upgrade core operating systems.

He also told the group that on December 5, the JPS launched its new outage-management system, an automated system that will result in an improvement in how outages are managed and resolved.

Barrow also informed the communities' business leaders that come March 2014, the company would be launching an upgraded customer information system, which will improve internal efficiencies and enhance customer experience.

Also speaking at the event, JPS Director of Sales and Marketing, Garth McKenzie, told the businessmen that the JPS would be providing an energy solution for every Jamaican, including the individual who uses renewable energy resources.

He also disclosed that the eStore, the new retail outlet operated by the JPS, with three stores now in operation, would see one more opening before the end of the year.

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