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February 1, 2014
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NWC delivers promised pipe repairs

Christopher Serju, Portmore Star Writer

Raymond Gibbs, the National Water Commission's (NWC) zonal parish manager for St Catherine, was on the ground in Waterford last Sunday to monitor repairs to two broken water lines, in keeping with his promise to have them fixed over the weekend.

Three days earlier, Gibbs had learnt of a fire hydrant leak, a problem residents say had existed for at least 10 years, as well as a pipe said to have been damaged by a Jamaica Public Service company (JPS) crew while erecting a utility pole two years earlier.

True to his word, the NWC executive turned out to watch his crew tackle the long-standing problems as Waterford residents looked on in satisfaction.

Baby in hand, one woman was particularly glad that the mosquito nuisance would be reduced, pointing out that the children, especially, had suffered. "Me glad. me really glad because a long time we a talk an nobody naw lissen," she told THE PORTMORE STAR.

Their complaints, according to the residents, had been directed to the JPS, the NWC, the councillor, and the member of parliament for the area to no avail.

However, Gibbs urged them to make all subsequent reports directly to the NWC, providing useful details such as the exact address and contact numbers, preferably in writing. He insisted that the utility company was on a drive to reduce losses through such leaks, while improving the relationship with its customers.

He said it was in the utility company's interest to have such matters addressed as a matter of urgency, since in addition to affecting its finances, they also affected customer relations.

In fact, the NWC executive used the occasion to issue an appeal to customers in the parish to bring to its attention any incidents of leaks or water being wasted in any other way, promising that they would be treated as priority, in keeping with its cost-containment efforts.

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