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March 14, 2014
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Digicel calls for LIME's call handling probe - Says customers may be improperly charged

Digicel yesterday asked the Office of Utilities Regulation (OUR) to launch an investigation into LIME's call handling - which they say, results in some consumers being unfairly charged.

In a release, Digicel said last November it detected unusual calling patterns to LIME numbers across 12 of LIME's Caribbean markets and launched an investigation which discovered that consumers may be improperly charged for calls to certain LIME numbers.

corrected

The company said despite multiple assurances from LIME that the situation has been corrected, it continues to find intermittent examples of the issue continuing in various LIME markets in the Caribbean.

"As such, in order to protect the rights and purse strings of mobile customers, Digicel is now turning to the OUR and requesting that it launches an investigation into the matter and move to ensure the problem is solved and bring an end to the improper charging for calls to certain LIME numbers," the release said. Adding that the company is requesting that the regulator ensure a mechanism is established whereby LIME is required to compensate consumers who have been affected by LIME.

"We are duty bound to ensure that the rights of consumers are protected. We have tried over the course of many months to work with LIME to rectify this issue, but our requests have largely fallen on deaf ears," Barry O'Brien, head of Digicel, said.

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