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March 15, 2014
Star News


LIME hits back at Digicel

Says call handling issue was resolved

Telecommunications giant LIME claims that it is shocked and can only describe as malicious and potentially libellous statements made by Digicel yesterday.

LIME'S statement comes following a release sent out by Digicel.

Yesterday, however, LIME hit back, claiming that their competitor wrote to them regarding an issue with calls that were made to a few LIME numbers by Digicel customers.

The release stated that the issue was identified and resolved as far back as January 2014. The parties were collaborating in good faith and the issue was resolved, the release claimed.

Confidential agreement

"Moreover, the parties operate under a confidential agreement and it appears that in issuing this statement Digicel is in material breach of this agreement and LIME will be taking action," the release stated.

In yesterday's release, Digicel had claimed that it had asked the Office of Utilities Regulation (OUR) to launch an investigation into LIME's call handling, which they say, results in some consumers being unfairly charged.

Digicel said that in November it detected unusual calling patterns to LIME numbers across 12 of LIME's Caribbean markets and launched an investigation which discovered that consumers may be improperly charged for calls to certain LIME numbers.

The company said despite multiple assurances from LIME that the situation has been corrected, it continues to find intermittent examples of the issue continuing in various LIME markets in the Caribbean.

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