LIME, NWC irk consumers

December 09, 2016
Complaints against the National Water Commission rose from 698 in 2014/2015 to 852 in 2015/2016.
Complaints againt LIME jumped 62 per cent.

Consumer complaints against utility companies jumped by 23 per cent, the latest annual report of the Office of Utilities Regulations (OUR) indicate.

The report, which was laid in Parliament this week, indicates that complaints against the communications giants LIME jumped 62 per cent in 2015/2016 compared to the previous year.

In total, there were 2,908 complaints made to the OUR by consumers during 2015/2016, up from 2,357 in 2014/2015.

Complaints against the National Water Commission rose 22 per cent, and there was a mammoth 242 per cent rise against a category of utility providers regarded as 'others'.

Consumer complaints against the Jamaica Public Service dropped six per cent, and complaints against Digicel dropped 21 per cent.

The report said that billing matters continued to be the main cause of contacts to the OUR. Those matters included: customers' dispute of billed charges to their account, high consumption charges, and concerns relating to estimated and retroactive billing.

The OUR said that of the 2,908 contacts handled by its Consumer and Public Affairs Department, 88 were accepted for investigation under the Appeals Process, 333 were handled in-house while the remaining 2,487 were referred to their respective service providers for resolution.

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