JCF digitising Criminal Records Office

The Criminal Records Office (CRO), which produces police records and other products for a variety of purposes, is being overhauled as part of the Jamaica Constabulary Force's (JCF) robust transformation process to improve efficiency and customer satisfaction.

The CRO has began digitising parts of its processes and adding new locations for the pickup of completed records. It will be expanding its Police Certificate Application Management System to its subsites at Summit, St James; Pampano Bay, St Mary; and May Pen, Clarendon. The first major change sees the process of setting an appointment moving online. After paying the requisite fee at the Tax Administration Jamaica (TAJ) office, persons must now visit the JCF website, www.jcf.gov.jm, to set an appointment. The online process requires a digital photograph, pictures of the TAJ receipt and pictures of a valid government-issued identification.

After completing the online application process, persons will receive an email with instructions on the next steps to take. Persons will be required to print the application form in colour and take it, along with the photo that was uploaded to the website, on the day of their appointment. Manual appointments have been discontinued, so persons who made a manual application and were given a date beyond March 25, will have to reapply online to schedule their appointment and receive a new date and time.

Completed police records must be collected at the various fingerprinting subsites (Summit, Pampano Bay, and May Pen) at the appropriate times. Applicants who are fingerprinted in Kingston will collect completed records at the Police Officers' Club, Kingston 6, between 9 a.m. and 2 p.m. No collections will be done at the downtown office.

The JCF has established helplines to assist people who might require help in conforming to the new regime. Persons are asked to call the following locations: CRO Headquarters on Duke Street, Kingston at 876-922-0125 or 876-922-3221; Summit, St James at 876-224-1012; Pompano Bay, St Mary at 876-975-5066 or 876-833-5904; and May Pen, Clarendon at 876-224-1014 or 876-986-1491. An online chat feature has also been established for persons who require additional information or clarifications.