NMIA ranked number three in region


January 18, 2016

The Norman Manley International Airport (NMIA) has been rated by the Airport Council International (ACI) as the number three ranked airport in Latin America and the Caribbean region.

This was disclosed by Acting President and Chief Executive Officer of Airports Authority of Jamaica, Audley Deidrick, at an appreciation reception for the stakeholders of the NMIA, held at the airport recently.

The airport has been given the Airport Service Quality (ASQ) Award, considered to be among the industry's most prestigious accolades. It recognises the airports which have achieved the highest passenger satisfaction ratings in the ASQ survey, the world's benchmark measure of airport excellence.

significant improvement

Deidrick explained that the NMIA was not so highly ranked in the previous years, due to some challenges.

"We have successfully resolved those issues and have therefore seen a significant improvement in our rating on this measure. In 2014, in the Caribbean and Latin America region we were ranked number 12 of the 18 airports in the region, and in the first quarter of 2015 it even dipped lower because of issues with our cooling system, so the responses put us then at 15," he noted.

"As of Quarters 2 and 3, ending September and December of 2015, respectively, we are now ranked at number 3 for two successive quarters. Our ranking is a symbol to us, the operators of the airport, as to how well we are satisfying our passengers."

He thanked the stakeholders, which included concessionaires, airlines, ground transportation providers, hoteliers, security providers, the meteorological services and the Ministries of Health and Agriculture for the role they play on a daily basis in the success of the airport.

He hailed the contribution of the airport's two major passenger processing partners, the Passport, Immigration and Citizenship Agency (PICA) and the Customs Department, which have played a significant role in the improvement of the airport's ranking.